Device Charging Issue

Troubleshooting charging problems with your devices

To charge your device, plug in a compatible charging cord and look for the red LED light next to the charging plug. If the red LED light does not turn on, follow the troubleshooting steps below.

Step 1: Check the charging cord.

Try using a different charging cord. If this solves the problem, then the original charging cord is considered faulty.
If you are using a magnetic charging plug, remove it and try using a standard charging cord.

Step 2: Check the power source.

Try plugging the charging cord into a different power source such as a USB wall plug or a computer.

Step 3: Check the charging port.

Make sure the charging cord is plugged in securely to the device and the power source.
If the charging port on the device is loose or moving, contact customer support for assistance.

If you have tried all these steps and your device is still not charging, contact customer support at support@strengthbynumbers.com for further assistance.